Our aim is that all our products reach you in perfect condition. If you are disappointed in any way we would like to know, so please make sure you contact us if this is the case.

Returns policy

  • Returns policy

    Our aim is that all our products reach you in perfect condition. If you are disappointed in any way we would like to know, so please make sure you contact us if this is the case.

    As long as your product is unopened and unused and in the original package with all original tags, you can return your item within 14 days for a full refund based on your original payment method or replacement. To return your goods to the Seibertron® Online Team, please send the products you are returning to the address on the right.

    *Customers returning items will be required to pay for the return freight.

    If you’d like to exchange your new, unused and unworn item for a different product or different size, please return the item within 30 days of delivery. We will issue you a full refund and you can then place a new order.

    *Customers requesting an exchange will be required to pay both the return freight and the freight for the new shipment.

  • Product Return Address

    Shenyang Seibertron E-Commerce Co., Ltd
    Room18, Floor 29
    No.79 Shenliao Dong Road
    Tie xi district
    Shenyang
    CHINA 110021

Please note:

  • Please contact us before sending a return.

  • Please get a receipt from the post office as a proof of postage until we receive your item and action the refund

  • We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

  • After Sales Support

    Seibertron takes responsibility for the repair or replacement of products which have been sold by Seibertron or its authorized dealers as long as you have a receipt to show proof of purchase. We can repair or replace your cracked buckles, stuck zippers or any other accessories with an issue. Simply contact our customer service team in one of the following ways:

    Email: seibertron@seibertron.net
    Tel: +86 242 538 51 31
    Facebook: https://www.facebook.com/seibertronoutdoor/
    Twitter: https://twitter.com/Seibertron82

  • Our warranties

    Seibertron believes that its customers deserve the best quality gear and the best possible value. Therefore, Seibertron warrants each product sold by Seibertron or its authorized dealer to be fully refundable for any defects in materials or workmanship up to one month from the date purchased. If you are dissatisfied with the quality of your product, we will make it right. A valid proof of purchase is required with all warranty claims.

Excluded from coverage under this warranty are the followings:

  • Products purchased other than from Seibertron or from an authorized Seibertron dealer

  • Damage resulting from abuse or misuse.

  • Damage resulting from tampering or customer modification.

  • Damage resulting from exposure to a caustic substance

Excellent Customer Support

Don’t worry, if your product is not included in the warranty conditions, or your warranty has expired, please get in touch – we may be able to assist.

  • seibertron@seibertron.net

  • +86 242 538 51 31