Our aim is that all our products reach you in perfect condition. If you are disappointed in any way we would like to know, so please make sure you contact us if this is the case.
Returns policy
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Return Guide
At Seibertron®, we strive to ensure your complete satisfaction with every purchase. If you need to return an item, please follow the guidelines below:
Eligibility for Returns
Timeframe: You may return items within 30 days of the purchase date.
Condition: Items must be in new, unworn, and unwashed condition with all original tags attached.
Return Process
Prepare Your Return:
Ensure the item is in its original packaging.
Include a copy of your receipt or proof of purchase.
Contact Us:
Reach out to our customer service team at seibertron0001@gmail.com for a return authorization.
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Ship Your Return
Ship Your Return:
Use a trackable shipping method for your return to ensure it arrives safely.
Refunds
Once your return is received and inspected, we will process your refund within 1-2 business days.
Refunds will be issued to the original payment method used for the purchase.
Exchanges
If you wish to exchange an item, please return the original item and place a new order for the desired item.
Warranty Information
For items covered under warranty, please refer to our warranty policy for specific procedures.
If you have any further questions, please don't hesitate to contact our customer service team. We're here to help!
Please note:
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Please note that before returning a product, you must contact our customer service team for the appropriate return address. We will provide you with the most suitable return location based on your distance from our facilities. Thank you for your cooperation.
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Please get a receipt from the post office as a proof of postage until we receive your item and action the refund
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We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
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After Sales Support
Seibertron takes responsibility for the repair or replacement of products which have been sold by Seibertron or its authorized dealers as long as you have a receipt to show proof of purchase. We can repair or replace your cracked buckles, stuck zippers or any other accessories with an issue. Simply contact our customer service team in one of the following ways:
Email: seibertron@seibertron.net
Tel: +86 242 538 51 31
Facebook: https://www.facebook.com/seibertronoutdoor/
Twitter: https://twitter.com/Seibertron82 -
Our warranties
Seibertron believes that its customers deserve the best quality gear and the best possible value. Therefore, Seibertron warrants each product sold by Seibertron or its authorized dealer to be fully refundable for any defects in materials or workmanship up to one month from the date purchased. If you are dissatisfied with the quality of your product, we will make it right. A valid proof of purchase is required with all warranty claims.
Excluded from coverage under this warranty are the followings:
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Products purchased other than from Seibertron or from an authorized Seibertron dealer
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Damage resulting from abuse or misuse.
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Damage resulting from tampering or customer modification.
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Damage resulting from exposure to a caustic substance
Excellent Customer Support
Don’t worry, if your product is not included in the warranty conditions, or your warranty has expired, please get in touch – we may be able to assist.
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seibertron@seibertron.net
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+86 242 538 51 31