Our aim is that all our products reach you in perfect condition. If you are disappointed in any way we would like to know, so please make sure you contact us if this is the case.
Returns policy
-
Return Guide
At Seibertron®, we strive to ensure your complete satisfaction with every purchase. If you need to return an item, please follow the guidelines below:
Eligibility for Returns
Timeframe: You may return items within 30 days of the purchase date.
Condition: Items must be in new, unworn, and unwashed condition with all original tags attached.
Return Process
Prepare Your Return:
Ensure the item is in its original packaging.
Include a copy of your receipt or proof of purchase.
Contact Us:
Reach out to our customer service team at seibertron@seibertron.com.cn for a return authorization.
-
Ship Your Return
Ship Your Return:
Use a trackable shipping method for your return to ensure it arrives safely.
Refunds
Once your return is received and inspected, we will process your refund within 1-2 business days.
Refunds will be issued to the original payment method used for the purchase.
Exchanges
If you wish to exchange an item, please return the original item and place a new order for the desired item.
Please note:
-
Please note that before returning a product, you must contact our customer service team for the appropriate return address. We will provide you with the most suitable return location based on your distance from our facilities. Thank you for your cooperation.
-
Please get a receipt from the post office as a proof of postage until we receive your item and action the refund
-
We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.